Courses: 1 - 2 of 2
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The art of selling
The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling. About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.The art of sell... read more
DVD style course with completion certificate only
Demanding customers
Customer care made PERFECT
The aim To give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people. About the programDemanding customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scena... read more
DVD style course with completion certificate only
